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Privacy Policy

Effective Date: 08-May-2024

Azad Doodh Wala (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website and mobile application (collectively, the “Platform”).

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name

  • Phone number

  • Business-related details (e.g., customer lists, delivery logs)

b. Usage Information

  • App usage data

  • Device type and operating system

  • Log files and analytics data

2. How We Use Your Information

We use the collected information to:

  • Provide and manage your subscription and user account

  • Facilitate daily delivery tracking and account management

  • Process payments via PayFast

  • Communicate with you (e.g., updates, support, service alerts)

  • Improve our platform and user experience

  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. We may share your data with:

  • Service Providers: For payment processing, hosting, analytics, etc.

  • Law Enforcement: When required by law or to protect our rights.

  • Business Transfers: In the event of a merger or acquisition, your information may be transferred.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates to your data

  • Request deletion of your account and associated data

  • Opt-out of non-essential communications

To exercise any of these rights, please contact us at:
📧 support@azaddoodhwala.com.pk
📞 +92 312 9669005

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.

7. Children’s Privacy

Our Platform is not intended for children under the age of 13. We do not knowingly collect data from anyone under 13 years old.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Platform after changes means you accept the new policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: